These Terms & Conditions govern the use of the Flowers Cheam website for online flower delivery in Cheam and the surrounding areas. By placing an order with us, customers agree to the terms set out below. Please read these Terms & Conditions carefully before submitting any orders. If you have any questions regarding these terms, please contact us before placing your order.
Flowers Cheam is a provider of online flower delivery, delivering to customers in Cheam and its surrounding areas. These terms apply to all orders placed through our website for delivery within these locations.
To place an online flower delivery order with Flowers Cheam, you must be at least 18 years old and capable of entering into a legally binding contract. You may place your order by selecting the desired floral products, adding them to your basket, and proceeding through our secure checkout process. During checkout, you will provide essential details, including recipient address, preferred delivery date, and payment information.
After submitting your order, you will receive an order confirmation acknowledging receipt of your instruction. This acknowledgment does not constitute acceptance of your order but confirms that we have received your request. Acceptance of your order and the formation of the contract between you and Flowers Cheam will occur when we dispatch the flowers to your chosen recipient unless you have been notified otherwise.
Flowers Cheam reserves the right to refuse any order at its discretion, for example, if products are unavailable, if there is an issue with your payment method, or if the recipient’s address is outside the delivery area.
We make every effort to ensure that our product descriptions, flower types, and arrangements are accurate and true to the images shown on the website. However, flowers are natural products and subject to seasonal availability. In the event that specific flowers are unavailable, we reserve the right to substitute with flowers of equal or greater value and similar style and appearance, maintaining the overall look and feel of the arrangement. We will do our reasonable best to ensure that substitutions are as close as possible to those shown or described.
Some flowers may be delivered in bud to ensure extended vase life. Items such as vases or other accessories are only included if specifically stated in the product description.
All prices for our floral products and delivery services are displayed on the website in GBP (£) and include VAT where applicable. Delivery charges, if applicable, will be calculated and displayed before you confirm your order. We reserve the right to amend our pricing at any time, but once you have placed your order and it has been accepted, the price will not change for that order.
Although we strive for accurate pricing, errors may occasionally occur. In the event of a pricing error, you will be contacted to confirm if you wish to proceed at the correct price or cancel your order. If we are unable to contact you, the order will be considered cancelled, and payment refunded in full.
Flowers Cheam accepts payment via the forms stated at checkout, including credit cards, debit cards, and other secure online payment methods. Payment will be taken at the point of order. All cardholders may be subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order and are not obliged to inform you of the reason for the refusal.
It is the customer’s responsibility to ensure that all payment details provided are accurate and that there are sufficient funds to cover the order total. We take all reasonable care to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses you may suffer if a third party gains unauthorised access to your information.
Flowers Cheam endeavours to deliver flowers on your chosen date, to the address provided at the time of ordering. Deliveries are carried out in Cheam and designated surrounding areas. We aim for timely deliveries and take reasonable care to fulfil orders as scheduled, but exact delivery times cannot be guaranteed. During peak periods, deliveries may occur outside of requested times.
It is your responsibility to ensure that the recipient address and all delivery details are accurate and complete. Flowers Cheam cannot be held responsible for failed deliveries resulting from incorrect or incomplete information provided by you. If no one is available at the delivery address, our allocated delivery driver may leave the flowers in a safe place, with a neighbour, or return them to the shop. In such cases, a delivery card will be left where possible, advising the recipient of the attempted delivery.
Risk in the products will pass to you upon delivery to the recipient’s address. We retain ownership of the goods until payment has been received in full.
If you wish to change or cancel your order, please notify us as soon as possible. Amendments or cancellations can only be made before the order has been dispatched or prepared. Once your order is being processed for dispatch or has already left our premises, amendments or cancellations may not be possible.
To request a change or cancellation, please contact us through the website’s contact facility, quoting your order number. Flowers Cheam will do its best to accommodate your request, but cannot guarantee changes after processing has begun, especially for same-day or next-day delivery orders.
If you cancel your order before dispatch, a full refund will be issued using the original payment method. Refunds, when applicable, may take up to 5 working days to appear in your account depending on your card issuer. Where products are personalised or made to your specification, cancellations may not be eligible if work has already commenced.
Flowers Cheam takes pride in the quality and freshness of our flowers. If you are not satisfied with the delivered flowers, please notify us as soon as possible, ideally within 24 hours of delivery. Upon review, we may offer appropriate remedies, which could include a replacement, partial refund, or full refund depending on the issue. Any returned products must be in their original condition.
Complaints should be submitted through the contact page on our website, including your order number and a description of the issue. We may request photographs of the flowers received. Flowers Cheam investigates complaints on a case-by-case basis and aims to resolve any issues promptly and fairly.
Flowers Cheam shall not be liable to you or the recipient for any loss or damage, whether indirect, consequential, or incidental, arising out of or in connection with the use or delivery of our products, except in cases of our negligence or deliberate misconduct.
Our total liability for any claim relating to an order shall not exceed the value of that order, including delivery cost. We cannot accept liability for delays or failure to perform our obligations where such failure is caused by events outside our reasonable control, including but not limited to extreme weather, strikes, natural disasters, or other unforeseen circumstances.
All personal information submitted to Flowers Cheam as part of the order process is handled with strict confidentiality and in compliance with applicable data protection regulations. Your details are used solely for the purpose of fulfilling your flower delivery order and will not be sold or disclosed to third parties, except as necessary for delivery purposes.
For further details on how we handle personal information, please refer to our privacy statement.
All content found on the Flowers Cheam website, including images, product descriptions, logos, and text, is the intellectual property of Flowers Cheam or its licensors and is protected under UK copyright law. No content from the site may be reproduced, distributed, or used for commercial purposes without prior written consent.
Flowers Cheam may update these Terms & Conditions from time to time. Any changes will be published on this page. By continuing to use our online flower delivery service after changes are posted, you indicate your acceptance of those changes. Customers are encouraged to check this page regularly to stay informed of current terms.
These Terms & Conditions and any disputes arising in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising from or in connection with these terms, or the use of our services, shall be subject to the exclusive jurisdiction of the English courts.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining parts will remain in full force and effect. No waiver by Flowers Cheam of any breach will be considered as a waiver of any subsequent breach of the same or other provisions.
These Terms & Conditions constitute the entire agreement between you and Flowers Cheam in relation to your use of our website and online flower delivery service, superseding all previous agreements or understandings, whether written or oral.
These terms apply to all customers ordering flower delivery online for Cheam and the surrounding areas. Our commitment is to provide exceptional service and high-quality flowers to local residents and businesses throughout our delivery area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cheam, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cheam.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
