Returns, Refunds & Complaints with Flowers Cheam

Our Fresh Flowers Guarantee in Cheam

At Flowers Cheam, we are proud to serve local households and businesses with only the finest and freshest blooms. Our team is committed to ensuring every floral arrangement arrives in pristine condition, backed by our Fresh Flowers Guarantee. As a trusted local florist in Cheam, your satisfaction is at the heart of what we do.

Damaged-On-Arrival Policy

We take every precaution in handcrafting and delivering our flower arrangements, but on rare occasions, damage in transit can occur. If your flowers arrive damaged, wilted or otherwise compromised, please reach out as soon as possible after delivery. Our team will kindly request details and a clear photograph of the issue to review your case promptly. We understand your special moments matter, and we promise to put things right.

Freshness Window

All our bouquets and arrangements are guaranteed to stay fresh for a minimum of 5 days from the date of delivery, provided they are cared for in accordance with our flower care instructions. If your flowers do not meet this standard or show premature wilting within the freshness window, please let us know. We are happy to assess and resolve any reported concerns.

Refunds & Replacement Options

Your peace of mind is important to us. In the event your flowers arrive damaged or do not meet our Fresh Flowers Guarantee, we offer you a choice of:

• A full or partial refund depending on the nature of your concern
• A replacement bouquet delivered at the next available opportunity
• An alternative solution discussed and agreed with you, if neither of the above is suitable

We handle each request on a case-by-case basis, with understanding and a personal touch. Proof of the issue, such as photographs, may be required to process claims efficiently.

Complaints Process

Flowers Cheam believes in the highest standards of customer service. If you are dissatisfied with any aspect of our service or your order, we encourage you to contact us promptly. Our complaints process is designed to be simple, fair, and prompt:

1. Share details of your complaint with us within 24 hours of receiving your order.
2. Include your order details and any relevant photographs or supporting information.
3. We will acknowledge your complaint within 1 working day and aim to resolve it within 3 working days.
4. Our team may contact you for more information, if necessary, to better understand and address your concerns.
5. Once resolved, we will confirm the agreed outcome in writing for your records.

We value every customer and appreciate your feedback, which helps us maintain and improve our trusted reputation in Cheam.

Your Trusted Cheam Florist

Years of experience and customer trust make Flowers Cheam your local specialist for stunning, fresh flowers, whether for home, business, or special occasions. Our Returns, Refunds, and Complaints process reflects our commitment to you—prompt, caring, and always focused on delivering beautiful satisfaction with every order.

Thank you for choosing Flowers Cheam as your neighbourhood florist serving Cheam and nearby areas.